Docs

Scale block

The Scale block captures a numeric opinion (1–5, 0–10, etc.) with optional labels.

Setup

  1. Add a Scale block from the Questions palette.
  2. Set the minimum, maximum, and step values plus any helper labels for start/mid/end.
  3. Toggle Required to force a rating before advancing and enable scoring if desired.

Settings

  • Range: Choose the numeric bounds and step value (default 1–5, step 1).
  • Labels: Optional text at the min, mid, and max help respondents understand the scale.
  • Scoring: The raw numeric answer feeds {{total_score}} just like other scored blocks.
  • Required: Enforces an answer before the respondent can proceed.

Tips

  • Use describing labels (e.g., “Not at all” to “Extremely”) to clarify the scale.
  • Pair with Jump Logic to branch on thresholds (e.g., redirect low scorers to a lead capture block).
  • When you need richer cards or agent output, combine Scale answers with derived variables or the Agent Step.